SOP Framework
Five-level governance and SOP framework for Macro Corporate Services. From strategic governance down to operational checklists and templates.
Level 1 — Governance & Strategy
77% completeHigh-level governance policies, vision, mission, and strategic goals that guide the entire firm.
Vision & Mission Statement
SOP-1.1 · Owner: Fan Hong Seng
Strategic Goals
SOP-1.2 · Owner: Fan Hong Seng
Governance Structure
SOP-1.3 · Owner: Shuhaizat
Level 2 — Practice Line SOPs
33% completePractice-line procedures that define how each service area operates at a macro level.
Client Onboarding SOP
SOP-2.1 · Owner: Ahmad Razif
Chart of Accounts SOP
SOP-2.2 · Owner: Nurul Aisyah
Compliance SOP
SOP-2.3 · Owner: Priya Devi
Reporting SOP
SOP-2.4 · Owner: Ahmad Razif
Level 3 — Operational SOPs
35% completeDay-to-day operational procedures for core business functions and processes.
Transaction Recording SOP
SOP-3.1 · Owner: Nurul Aisyah
Payroll SOP
SOP-3.2 · Owner: Siti Aminah
Expense Management SOP
SOP-3.3 · Owner: Lim Wei Ling
Month-End Closing SOP
SOP-3.4 · Owner: Ahmad Razif
Tax Filing SOP
SOP-3.5 · Owner: Mohd Khairul
Level 4 — Administrative SOPs
28% completeInternal administrative procedures for document management, communication, and quality.
Document Management SOP
SOP-4.1 · Owner: Choong Yoke Foong
Communication SOP
SOP-4.2 · Owner: Choong Yoke Foong
Quality Control SOP
SOP-4.3 · Owner: Rizal Ibrahim
Confidentiality SOP
SOP-4.4 · Owner: Priya Devi
Level 5 — Templates & Checklists
25% completeStandardized templates, forms, and checklists used across all operations.
Financial Templates
SOP-5.1 · Owner: Nurul Aisyah
Operational Forms
SOP-5.2 · Owner: Choong Yoke Foong
Compliance Checklists
SOP-5.3 · Owner: Priya Devi